Cuci11 is committed to protecting the privacy and data security of every member. This policy clearly explains how we collect, use, and safeguard your information.
Six data protection pillars we uphold every day
All data transmitted between your device and cuci11 servers is protected with 256-bit SSL encryption — the same standard used by leading financial institutions worldwide.
Cuci11 never sells, rents, or shares your personal data with advertisers or third parties unrelated to the operation of our platform.
You have the right to access, correct, or request deletion of your personal data at any time via the account settings section or by contacting our team.
All member data is stored on servers protected by layered firewalls, strict access controls, and continuous around-the-clock security monitoring.
The cuci11 Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act (PDPA) requirements to ensure your rights as a user are fully protected.
In the event of any security incident affecting your data, cuci11 will notify you promptly and take appropriate remedial action.
When you register and use the cuci11 platform, we collect several categories of personal data necessary to ensure smooth and secure platform operations. We only collect information that is truly needed — nothing more.
Information provided directly by you:
Information collected automatically:
Note: cuci11 does not collect your precise location data (GPS) without your explicit consent. Any location data collected is based solely on IP address for basic security purposes.
Every piece of data we collect has a clear purpose. cuci11 uses your information to:
Cuci11 does not use your data to make automated decisions that affect your rights without appropriate human review.
Cuci11 takes data protection seriously. We do not share your personal information with any third parties for marketing or commercial purposes. Data sharing only occurs in the following limited situations:
cuci11 Guarantee: We never sell your personal data to advertisers, marketing companies, or any other party for commercial gain. This is our unwavering commitment.
Data security is not merely an add-on feature for cuci11 — it is core to how we operate. We continuously invest in security infrastructure to ensure your data remains protected at all times.
The security measures we implement include:
Like most online platforms, cuci11 uses cookies and similar tracking technologies to enhance the user experience and ensure platform security.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session Cookies | Maintaining your login status during active sessions. | Session expired |
| Preference Cookies | Saving your preferred language and display settings. | 1 year |
| Security Cookies | Detecting and preventing fraudulent activity and unauthorised logins. | 30 days |
| Analytics Cookies | Helping us understand how the platform is used for improvement purposes. | 90 days |
You can control or disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of some cuci11 platform features.
Cuci11 only retains your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable Malaysian law.
In general, the data retention periods are as follows:
Upon expiry of the retention period, your data will be securely deleted or converted into an anonymised format that cannot be used to identify you.
As a cuci11 member, you have the following rights regarding your personal data that we hold:
You have the right to request a copy of the personal data we hold about you at any time.
If any information about you is inaccurate or incomplete, you have the right to request immediate correction.
You may request deletion of your personal data, subject to applicable legal requirements and contractual obligations.
In certain circumstances, you may request that the processing of your data be restricted or temporarily suspended.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time without penalty.
To exercise any of the rights above, please contact our privacy team at [email protected]. We will process your request within 14 business days.
The cuci11 platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from underage children or minors.
If we find that personal data has been collected from individuals under 18 without proper age verification, we will immediately take steps to delete that data and close the relevant account.
Parents or guardians who believe their child has registered an account on cuci11 are requested to contact us immediately via our support email.
The cuci11 platform may contain links to third-party websites or services such as payment providers or technology partners. Please note that cuci11 is not responsible for the privacy practices of those third-party websites.
When you leave the cuci11 platform and access other websites, our Privacy Policy no longer applies. We encourage you to read the privacy policy of each website you visit to understand how your data is handled by them.
All payment providers and technology partners working with cuci11 are required to comply with the strict data security standards set out in our mutual service agreements.
Cuci11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. You will be notified of any significant amendments via:
Continued use of the cuci11 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy terms. If you disagree with any amendment, please stop using the platform and contact us to close your account.
If you have any enquiries, concerns, or requests regarding this Privacy Policy or the handling of your personal data by cuci11, please contact us through the following channels:
Our privacy team will endeavour to respond to every enquiry within 14 business days. For urgent issues involving data breaches or unauthorised access, please use live chat for a faster response.
You also have the right to lodge a complaint with the relevant data protection authority in Malaysia if you believe your privacy rights have been violated.